Return Policy – Maibrun

Last updated: August 20, 2026

Thank you for shopping with Maibrun. We want you to feel confident when you order wellness and Pilates accessories from us. Please read this Return Policy carefully before making a purchase.

By placing an order on our site, you agree to the terms below, which apply to purchases delivered within the United States.

1. Return Request Window

You may request a return within 7 days of the date your order is marked as delivered according to the carrier’s tracking information.

If more than 7 days have passed since delivery, we are not able to offer a return or refund, except where required by applicable law.

2. Eligibility for Returns

To be eligible for a return:
- The item must be unused and undamaged.
- The item must be in its original packaging, including any tags, inserts, and accessories.
- You must be able to provide proof of purchase (order number or confirmation email).

We reserve the right to refuse returns that do not meet these conditions.

3. Items That Cannot Be Returned

For hygiene and safety reasons, the following items cannot be returned:
- Hygiene‑sensitive goods that have been opened, used, or show signs of wear (for example, certain mats, straps, or accessories that come into direct contact with the body).
- Used wellness or Pilates accessories.
- Gift cards or other non‑refundable digital items.

Where required by law, you may still have certain rights that are not affected by this policy.

4. How to Request a Return

Before sending anything back, you must contact our support team first.

Please reach out using the Customer Support contact details already shown on our site and include:
- Your full name
- Your order number
- The item(s) you would like to return
- The reason for the return
- Clear photos if the item arrived damaged, defective, or incorrect

Our team will review your request and let you know if it is approved, along with instructions on how and where to send your return.

Returns sent without prior approval may be refused or not processed.

5. Return Shipping Costs

Unless otherwise required by law:
- If you are returning an item because you changed your mind, ordered the wrong item, or no longer want it, you are responsible for the cost of return shipping.
- If the item arrived defective, damaged, or incorrect, we will cover or reimburse reasonable return shipping costs, or provide an alternative solution, as determined by us.

We recommend using a trackable shipping service and keeping your shipping receipt until your return is fully processed.

6. Condition of Returned Items

All returned items are inspected once we receive them.

If the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, we may:
- Refuse the return, or
- Issue a partial refund only, at our reasonable discretion.

7. Refunds

If your return is approved and the item passes inspection:
- Your refund will be issued to your original method of payment.
- Original shipping fees are non‑refundable, except where we are required by law to refund them.
- Processing times may vary depending on your payment provider, but please allow a reasonable period for the refund to appear on your statement.

If your return is not approved, we will notify you and, where possible, offer options.

8. Exchanges

At this time, we generally do not process direct exchanges.

If you would like a different item, size, or color, please follow the return process (if eligible) and place a new order.

9. Order Cancellations

We start processing orders as quickly as possible. Because of this:
- Order cancellations are not guaranteed once an order has been placed.
- If you contact us quickly and your order has not yet been processed or shipped, we will do our best to cancel it.
- If cancellation is not possible, you may be able to request a return after delivery, subject to this Return Policy.

10. Legal Rights

Nothing in this Return Policy is intended to limit any rights you may have under applicable consumer protection laws.

If you have questions about this policy or whether your order is eligible for a return, please contact our support team using the Customer Support details already shown on our site.